Your privacy is important to Klíma Stores. This privacy policy describes how we collect, use, and protect your personal information when you visit our website KlimaStores.hu, purchase our products, or use our services.
Information We Collect
We collect several types of information from and about users of our website, including:
- Personal Information: This includes your name, email address, phone number, billing and shipping address, and payment information, which you provide when you create an account, place an order, or contact us.
- Order Information: Details about the products you purchase, installation appointments you book, and any related services.
- Log Data: Information about your visit to our website, such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track your activity on our website and collect certain information, as described in our Cookie Policy.
How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Improve Our Services: To process your orders, schedule installations, provide customer support, and improve our website and services.
- To Communicate with You: To send you order confirmations, shipping updates, appointment reminders, and respond to your inquiries. We may also send you promotional emails about new products, special offers, or other information we think you may find interesting. You can opt-out of receiving these emails at any time.
- To Personalize Your Experience: To customize the content and advertising you see on our website, and to offer you products and services that are relevant to your interests.
- To Prevent Fraud and Abuse: To detect, investigate, and prevent fraudulent transactions and other illegal activities.
- To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
How We Share Your Information
We may share your information with third parties in the following circumstances:
- Service Providers: We share information with third-party service providers who help us operate our business, such as payment processors, shipping companies, installation technicians, and marketing agencies. These service providers are contractually obligated to protect your information and only use it for the purposes we specify.
- Business Partners: We may share information with our business partners, such as air conditioning manufacturers, to provide you with certain products or services.
- Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Using secure server software (SSL) to encrypt sensitive information, such as payment details.
- Storing your information on secure servers that are protected by firewalls and other security measures.
- Limiting access to your information to authorized personnel who need it to perform their job duties.
- Regularly monitoring our systems for security vulnerabilities.
However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. This includes retaining your information to provide you with services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights
You have certain rights regarding your personal information, including:
- Access: You have the right to access the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
- Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
- Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
To exercise these rights, please contact us at info@KlimaStores.hu. We may require you to verify your identity before processing your request.
Third-Party Websites
Our website may contain links to third-party websites that are not owned or controlled by us. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update this privacy policy from time to time. We will post any changes on our website and update the “Last Updated” date above. Your continued use of our website after the posting of changes constitutes your acceptance of the revised privacy policy.
Contact Us
If you have any questions or concerns about this privacy policy, please contact us at:
Klíma Stores
info@KlimaStores.hu
